Expectativas laborales de los centennials  para los negocios turísticos de Cancún: Enfoque basado en la teoría de las necesidades de McClelland

Ricardo Sonda de la Rosa; Damayanti Estolano Cristerna; Sandra Guerra Mondragón

doi:10.47557/KJLU4449

Authors

Ricardo Sonda de la Rosa Universidad del Caribe https://orcid.org/0000-0002-6788-4758
Damayanti Estolano Cristerna Universidad del Caribe https://orcid.org/0000-0002-4644-7102
Sandra Guerra Mondragón Universidad del Caribe https://orcid.org/0000-0002-2612-5034

DOI:

https://doi.org/10.47557/KJLU4449

Keywords:

centennials, recruitment, expectations, tourist business

Abstract

The growing participation of young workers known as centennials, compels tourism businesses to implement new strategies to recruit and retain their staff. This paper identifies labor expectations under McClelland's theory of needs, from a quantitative approach of correlational scope using the factorial analysis of components, applied through a survey to the student population about to graduate from the educational program of Sustainable Tourism and Hotel Management at the Universidad del Caribe, located in Cancun, Quintana Roo, Mexico. The findings declared as motivators are infrastructure, life balance, work environment and sustainability programs hallmarks of this generation.

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